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Sift is a technology company specializing in digital trust and safety. Founded in 2011 and headquartered in San Francisco, Sift provides machine learning-based fraud detection and prevention solutions. Its platform helps businesses prevent various types of online fraud, including payment fraud, account takeover, content abuse, and fake accounts.

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Credentials

To configure a Sift connection, you need to set the following credentials. Each of these can be found in the Sift portal under the Developer menu.

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Merchant information

Additionally, some optional merchant configuration can be set.

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Decision mapping

Decisions received from Sift are mapped to the decisions according to the following logic. If any of the data requirements below are not met, the decision is skipped. Additionally, if a decision could not be made but has been marked for review, a review status is returned. All decisions need to set the Entity to Orders, otherwise the mapping between the Sift decision won’t be possible and it’ll be considered an error.

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Webhooks for manual review

To enable manual review you need to set up webhooks from your anti-fraud service to the system. This webhook is used to notify the system when a review is accepted or rejected. To get the webhook URL, head over to your connection by going to Connections -> [Anti-Fraud connection] -> Synchronization and copy the webhook URL. Next, login to Sift portal and navigate to the Automate -> Decisions panel to set a payment abuse event for both a blocked and an accepted review. Click on Create Decision, and fill in the following.
  • Set the Entity to Orders
  • Set the category to Block or Accept
  • Set the webhook URL to the one copied from the dashboard
    • Sift’s webhook version 1.2 is required. Please contact Sift support to confirm the version used.
  • Set a name and description
Save the changes, making sure to create a decision for both the Block and Accept category. Make sure to use these events when handling a manual review of an order in the Sift portal to notify the system.
When a transaction is marked as in-review by Sift, and the manual review queue has been enabled, then the transaction is held in authorized state. If that authorization fails, or if a user manually voids/captures the transaction in the dashboard, the anti-fraud provider is usually contacted to clear that review from the queue. This feature is not available for Sift, so please note that there might be orders on the review queue that have actually already failed, been voided, or were captured.

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Rejections

An order can be auto-rejected by sending a rejected_by_gr4vy_payment_abuse decision to Sift. This is sent when the transaction is declined or the payment service. To handle this event, please set up a decision for payment abuse in the Sift portal. Login to Sift portal and navigate to the Automate -> Decisions panel to set a payment abuse event for a blocked transaction. Click on Create Decision, and fill in the following.
  • Set the Entity to Orders
  • Set the category to Block
  • Leave the webhook URL empty
  • Set the name to Rejected by Gr4vy

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Device fingerprinting

The use of device fingerprinting is highly recommended when using Sift. Please refer to the device fingerprinting guide for more information on the universal solution. If needed, you could load the fingerprint script for Sift directly and pass the _session_id value as the anti_fraud_fingerprint to the new transaction API.